Strategic Communications Planning: Getting The Message Right

Every organization needs a plan for communicating important information to important audiences. Winging it day to day never works.

Hinton Communications develops short term and long term strategic communications plans for its corporate, non-profit and government clients.

Message development and audience identification are key to any plan. Your key message must be simple and concise. Then and only then can you develop a plan with specific tactics to deliver the message. You also must know who your audiences are and how your message will be received by those audiences.

We develop message triangles for our clients to help them understand what they want to say and to whom. Inside the triangle is the key message, supported by three proof points that drive home the message. We also identify the audiences that our clients should be addressing and craft appropriate proof points to support the key message for those audiences.

Hinton Communications is currently in charge of a major media campaign to draw attention to Chevron’s extensive contamination of the Ecuadorian rainforest, resulting from its oil drilling there for over three decades. This campaign has resulted in widespread news coverage, including substantive articles in all of the national newspapers, the New York Times, Wall Street Journal and the Washington Post. CBS’ 60 Minutes also aired a piece called Amazon Crude that depicted the rainforest’s destruction and its impact upon the people. We agreed that our key message would be “Chevron had treated Ecuador like a trash heap” and that our proof points would be 1) Chevron contaminated the rainforest intentionally; it was no accident, 2) Chevron would have never been allowed to do in the US what it did in Ecuador, and 3) Chevron has not cleaned any of the oil sites. Watch this video to see how it turned out.

60 Minutes
60 minutes - Amazon Crude video

Media Relations:  Pitching Points

While Hinton Communications has extensive contacts among national, regional and local media, knowing reporters personally is only half the battle.  We also must “pitch or sale” them successfully on your story and message. 

This ability requires an understanding of what reporters want and how they use information.  The pitch must be compelling, unique and, most importantly, to the point.  We pitch the big idea quickly and concisely to grab the journalist’s attention. 

Hinton Communications’ success in placing articles and news shows with mainstream and trade media, including print, television and radio, is best demonstrated through recent results:

1/14/10 New York Times, Wall St. Ethos Under Scrutiny at Hearing, Client: National Community Reinvestment Coalition

6/4/09 Wall Street Journal, Executives' Stock Deals Preceded Price Drops, Client: Verus Research

10/29/08 New York Times, Question for AIG: Where Did The Cash Go?, Client: Gradient Analytics

9/27/09 Washington Post, As Subprime Lending Crisis Unfolded, Watchdog Fed Didn’t Bother Barking, Client: National Community Reinvestment Coalition

11/16/09 Politico, Chevron’s Lobbying Campaign Backfires, Client: Amazon Defense Coalition

10/22/09 CNN’s Rick Sanchez Interview On Ecuadorians’ Lawsuit Against Chevron For Oil Contamination, Client: Amazon Defense Coalition




10/15/09 CNBC, Federal Housing Agency Under Fire, Client: The Glaser Group




   

Media Training:  Designed for You

Our media training does not come in a packet with dos and don’ts and a video of bloopers. It is designed specifically with an individual in mind – the person who will be talking to the news media about a specific issue. We build on the strengths and weaknesses of each client. Some people already have excellent media skills and only need clarity on message development and practice delivering the message. Others need more assistance. Based on the client’s experience, we design a series of steps that the client can take to prepare for media interviews. The steps range from background on how journalists work and what they generally are looking for to preparation for specific interviews with detailed talking points.

Our media training sessions include assistance with six areas:

  1. Developing key messages for interviews and speeches
  2. Understanding how the news media works and the difference between the news media and your audience
  3. Enhancing your message using specific devices, including descriptive words, relevant statistics, personal experiences, among many others
  4. Delivering your message through media interviews, speeches and columns, blogs, letters or opeds
  5. Preparing for interviews and speeches and providing you with some tried and true “tricks of the trade”
  6. Practicing media interviews and speeches in simulated environments

Our job is to train you to deliver a message that the news media will want to repeat and, at the same time, will persuade your targeted audiences to take the desired actions or positions you are seeking.

 

Event Planning:   Everything Matters   

Events, whether large or small, can quickly spin out of control if any of the countless details are overlooked. When planning events, our philosophy is “Everything Matters.” From the selection of flatware and linens to the development and delivery of key messages, Hinton Communications is detail-driven and we leave nothing to chance.  

National Association of Realtors’ Housing Summit

Recently, Hinton Communications organized a one-day housing summit for The National Association of Realtors (NAR). We identified and scheduled well-known speakers, including Cabinet Members, former government officials as well as influential authors, academics and journalists. After confirming their participation, we maintained regular contact and briefed them on key policy issues for NAR. We also developed a communications strategy that targeted national and regional media and outlined opportunities for NAR to expand their audience by engaging non-traditional outlets such as YouTube, Twitter and relevant blogs. We secured broadcast and print interviews and coordinated both the taping as well as the distribution of video news feeds. Hinton Communications also teamed up with the designers of the summit brochure to manage various components of its production, including writing and editing biographies on the featured speakers. NAR officials viewed our work as a success because we “placed a high value on each individual participant’s experience at the summit.” At other NAR events, Hinton Communications has designed collateral material such as banners and signage, advanced political officials, managed registration systems, arranged dinners and receptions, among many other duties.

U.S.-China Housing Summit

One of Hinton Communication’s most challenging events was a four-day conference that brought together seven high-ranking Chinese officials with their counterparts in the U.S. government to discuss community and economic development policy. The conference included three days of travel to Los Angeles, Chicago and Toledo and ended with a day-long meeting in Washington, D.C. that featured a roundtable discussion with Chinese officials, the U.S. Secretary of Housing and the Deputy Secretary of the U.S. Department of Commerce. In the evening, more than 100 government dignitaries attended a dinner and gift exchange at the Library of Congress to honor the Chinese delegation.

Despite an initial unfamiliarity with Chinese culture and protocol, Hinton Communications quickly adapted by drawing upon the skilled resources available to the firm through its various connections with federal agencies. As a result, we successfully coordinated every detail of the conference: translations for both informal and formal discussions, travel schedules, housing tours, smaller meetings in the three cities, transportation plans, hotel reservations, invitations, policy papers, conference topics, media requests, staging, catering and gift exchanges.

Our meticulous attention to detail and logistical expertise will make your event run seamlessly, distinguishing it as one that will be remembered and modeled by others.